Qwest® Broadband FAQ's

Frequently Asked Questions about Qwest Choice DSL.

1. How fast is Qwest Choice DSL the service?

Qwest Choice DSL offers 256 Kbps download and 256 Kbps upload.

Qwest Choice DSL Deluxe offers 1.5 Mbps download and 896 Kbps upload.

Qwest Choice DSL Premier offers 5 Mbps download and 896 Kbps upload.

2. How many email addresses are included with Qwest Choice DSL?

Qwest Choice DSL includes 10 email addresses.

3. Does Qwest Choice DSL offer online security and parental controls?

Yes, Qwest Choice DSL provides the MSN Premium software suite which includes MSN® Junk E-Mail guard, MSN® Pop-up Blocker, McAfee Virus Scan/Firewall and Webroot® Spy Sweeper™ for MSN. Detailed instructions will be included with your modem kit.

4. Can I get a static IP address?

Static IP's are available for business customers only, for more information please contact Qwest Business at 1-800-603-6000.

5. How much web space does Qwest Choice DSL include?

Qwest Choice DSL includes up to 10 MB of online storage.

6. Does Qwest Choice DSL charge for Technical Support?

Free Technical Support is available 24 hours a day.

7. Is Qwest Choice DSL service compatible with Macintosh computers?

Yes, Qwest® Broadband is compatible with Macintosh computers however the MSN Premier is only compatible with Windows operating systems. Qwest recommends Mac users contact technical support during installation for assistance.

8. Do I need an additional phone line to use Qwest Choice DSL?

No, with DSL your existing phone line is "split" to allow voice and data transmission at the same time. No additional line is required.

9. Do I need an Internet service provider like AOL in addition to the Qwest® Broadband service?

No, Qwest Choice DSL with MSN premium is an all inclusive Internet service provider.

10. What does a modem do?

A DSL modem is a device that's needed for your computer to communicate at high speeds with the Internet.

11. What happens if I move?

Please check www.qwest.highspeed.com for Qwest Choice DSL availability for your new location.

12. Is there an early termination fee with Qwest Choice DSL?

No, Qwest does not charge an early termination fee.

13. Can I choose my own username and email address?

You will be instructed on how to create your username, email address and password during the installation process.

14. Will Vonage or any other Voice Over IP Service (VoIP) work with Qwest® Broadband?

Yes, Vonage (or any other VoIP provider) will work with Qwest® Broadband. For more detailed information contact your VoIP provider for technical assistance.

15. I have my own modem, can I use it?

Yes, you can use your own modem, however it will not be supported if you encounter difficulties.

16. What is a NIC card?

A NIC (or "NICK") card is a network interface, or is also known as an "Ethernet Adapter" that is on the back panel of the computer and connects to the cable modem. Most computers sold in the last 5 years have them pre-installed.

17. Can I keep my current (Yahoo, Hotmail, Google etc. email address?

Yes, ordering Qwest® Broadband service will not affect your web mail account.

18. Can I keep my old MSN® email address with my new MSN® Premium service?

Yes, but first you will need to establish a new primary member name and password for your MSN Premium service. To complete the process, after your new account is established:

Contact Qwest technical support at 800-247-7285 to release your existing member name for use on your new service.

Add your existing member name as a sub-account to your new service.

19. How and when will I receive my modem Kit from Qwest?

Your Qwest modem Kit will be shipped to arrive at your door step within 7 days. You do not need to be home in order to receive your kit. The shipping carrier will leave it at your door.

20. What's included in the kit?

Your kit includes the following items:

Installation CD with step-by-step instructions for the complete installation process

Qwest modem with built-in wireless gateway - actual model may vary

Cables to connect the modem to your computer

Four phone filters (three inline and one wall mount)

21. What are phone filters? Do I need to use them?

Phone filters, also known as microfilters, must be used with your Qwest® High-Speed Internet service to ensure optimal performance. These filters eliminate the higher end frequencies used for your high speed access. When phone filters are not used, or not installed correctly, you'll experience static on your telephone line.

The installation CD included in your Qwest modem Kit provides step-by-step instructions on how to install these filters.

22. Will Qwest Choice DSL Internet service interfere with my security system?

Qwest recommends a professional installation by a trained Qwest technician if you have a security system connected to the same phone line used for your Qwest® Broadband service. Qwest recommends testing your security system once your DSL service is installed.

23. What if I cannot complete the self installation or require a professional install?

Professional installation is available for $59.99, unless the issue is related to the Qwest Network, in which case you will not be billed. Charges incurred during a technician visit will be billed to your Qwest telephone bill.

24. What's included with a Qwest technician professional installation?

Installation includes:

Connecting your modem to a single computer.

Connecting any necessary phone filters.

Configuring your modem to work with your service.

Setting up your primary email account.

Ensuring you are able to surf the Internet.

25. Can the Qwest technician connect multiple computers to my high speed Internet service?

The Qwest technician will connect the primary computer only. You are responsible for any additional computers as Qwest does not support networks.

26. Can the Qwest Technician set up my wireless network?

The Qwest Technician will connect your primary computer and will enable the wireless feature if you select the wireless package. For wireless configuration of additional computers you will need to consult the instruction booklet provided with the wireless card. Qwest Technicians are only certified to configure the Qwest supplied modem.

For pricing and availability of Qwest® Broadband High Speed Internet Access in your area, please enter your home telephone number in the Start Here box above.